For US medical & dental practices doing $3M–$15M.

The average mid-size practice is leaking $272K a year on no-shows, lapsed recalls, missed calls, and review gaps.

That number is the defensible, HIPAA-friendly leak — no PHI, no chart access, no triage. We plug it in 48 hours, then you decide if you want us to keep going.

Book the $1,000 AI Assessment →

~20-min intake call. 48-hour report. Free 1-hour consulting call with our team after delivery. Save your business $1,000 or more in the first month or we refund it.

Modeled on MGMA, ADA, AMA, AAFP, and Kheirkhah et al. no-show benchmarks. The math is below.

HIPAA & PHI position

Lite scope only

Appointment Reminder, Patient Recall, lite-scope Receptionist, Review Request. No charts, no diagnoses, no triage.

We will not sell what we cannot defend. Today, that means no PHI-exposed workflows — and full transparency about why.

Sanders AI agents for medical and dental practices are HIPAA-friendly, lite-scope only. They send and receive appointment confirmations, run recall outreach, answer generic practice questions (hours, location, insurance, booking), and request post-visit reviews — none of which touches Protected Health Information. Chart-access agents, clinical-documentation copilots, prior-auth automation, and clinical intake are deferred until our Business Associate Agreement framework, CLO regulatory review, HIPAA-compliant inference stack, and cyber-insurance healthcare rider are all in force. Estimated availability: TBD. If full-scope clinical AI is what you need today, we will tell you that on the intake call and not waste your $1,000.

Where the money goes

Four leaks. All non-PHI. All defensible with MGMA, ADA, and AMA data.

$10M-revenue practice baseline
Defensible-scope only
01 / No-shows

$95K/yr

No-shows cost a mid-size practice ~$95K a year. Multi-touch reminders cut that by a third.

Per MGMA and Curogram benchmarks, primary-care no-show rates run 8–15%, specialty 8–12%, behavioral health up to 30%. Each empty slot is a fully-loaded overhead cost with zero revenue. Multi-touch AI reminders (text, voice, email) reliably cut no-shows by ~35%.

What we ship The Appointment Reminder Agent — 72-hour, 24-hour, and morning-of reminders with one-tap confirm or rebook. No PHI in the message; just date, time, location.

02 / Missed booking calls

$72K/yr

12% of inbound calls go unanswered. Those patients book with the next practice in the search results.

A $10M-revenue practice fields ~70,000 calls a year. Roughly 12% of booking-related calls miss — lunch, after-hours, dispatcher on the other line. Patients don't leave a voicemail; they call the next listing on Google.

What we ship The lite-scope Receptionist — hours, location, insurance accepted, generic intake, and routine booking into your scheduling software. Anything clinical routes to a human.

03 / Lapsed recalls

$55K/yr

~30% of recall patients silently lapse. Reactivation pays for the agent in the first quarter.

Dental hygiene recalls, annual physicals, and follow-up visits leak quietly. A 3,000-patient active-recall list with a 30% baseline lapse rate produces ~900 lost patients a year. A 25% reactivation rate on auto-outreach is well-documented in ADA and Arini benchmark data.

What we ship The Patient Recall Agent — "you're due for your next visit" outreach, no clinical detail in the message, one-tap booking. Tracks who responded, who needs a second nudge.

04 / Review gap

$50K/yr

Going from 4.3 to 4.7 stars moves the new-patient acquisition needle by ~2% of revenue.

Practices on Google Maps with a 4.7+ rating and 200+ reviews capture meaningfully more new-patient search traffic than those at 4.3 with under 50 reviews. The lift is documented across Spokk and Birdeye data sets — and we attribute ~25% of it to consistent post-visit outreach.

What we ship The Review Request Agent — post-visit text or email asking for a Google review. No clinical content. Negative-experience filter routes to the office manager before it hits public.

Add it up
$10M-revenue practice · annualized · KPI matrix point estimates

Four agents. No PHI. ~$272K a year in defensible leak — before we touch anything clinical.

$272K

No-shows$95K
Booking calls$72K
Recalls$55K
Reviews$50K

That's the point estimate for a $10M-revenue mid-size practice. Yours is probably different — bigger in one bucket, smaller in another. The $1,000 AI Assessment finds out exactly where, in 48 hours, using your real numbers.

Book the AI Assessment — $1,000 →

~20-minute intake call. 48-hour report. Free 1-hour consulting call with our team after the report is delivered. Save your business $1,000 or more in the first month or we refund the assessment fee.

What you get for $1,000

Four deliverables. One flat price. No upsells inside the assessment.

Total client time: ~80 min
Total delivery window: 48 hrs + your calendar
01 / ~20-minute intake call with Annie, our AI Intake Assistant
Included
02 / Custom 10-slide AI Assessment report — your four biggest non-PHI leaks, dollar-quantified
48 hours
03 / Free 1-hour consulting call with our team after the report is delivered — ask any AI question
Included
04 / $1,000 first-month savings guarantee, or we refund the assessment fee
Guaranteed

The consulting call is open-agenda. Bring the report, bring a different AI question entirely, or bring nothing prepared. The hour is yours.

After the assessment

If you want us to keep going, it's one flat monthly fee. All-inclusive.

Sanders AI holds every key, every subscription, and every model. You get one invoice from us. No surprise API bills, no per-seat license sprawl, no "but the LLM provider changed pricing" emails.

You pick a tier that fits the practice. The Sanders AI Agents subscription gives you the four lite-scope agents above, fully managed. The Chief AI Officer tier adds a fractional executive who runs your AI roadmap as PHI-exposed workflows clear our regulatory gate.

Pricing is locked, not custom-quoted. We won't put the numbers on the public site, but they're plain English and we'll walk you through them on the consulting call after your report is delivered.

The fine print

Outcomes vary by practice. Our only guarantee is the one on the AI Assessment — if AI does not save your business $1,000 or more in the first month after implementing our recommendations, email us and we refund the assessment fee.

Common questions

What practice owners ask before they book

Does Sanders AI handle PHI or HIPAA-covered data?

Not today. Our medical and dental agents are HIPAA-friendly, lite-scope only — they do not touch charts, clinical history, diagnoses, or any other Protected Health Information. We're working through a Business Associate Agreement framework and a CLO review before we open PHI-exposed workflows. Estimated availability is TBD. Until then, we plug the highest-leverage non-PHI leaks — no-shows, lost recalls, generic phone overflow, and review gaps.

Why does Sanders AI keep medical agents in lite scope today?

Because we will not sell what we cannot defend. HIPAA, BAA terms, anti-kickback rules, and cyber-insurance riders for healthcare are all real gates. Our CLO process and underwriting stack are not yet in force for PHI-exposed inference. The lite-scope agents we do sell — appointment reminders, recall outreach, generic phone reception, and post-visit review requests — generate defensible revenue without any PHI exposure. The biggest dollar leak in a mid-size practice lives in those four buckets anyway.

What specifically can the lite-scope Receptionist do for a medical practice without touching PHI?

Generic practice information only. Hours, location, accepted insurance plans, new-patient intake (name, callback number, reason-for-visit kept high-level), and routine appointment booking into your scheduling software. It does not capture symptoms, diagnoses, medications, or clinical history. It does not triage. Anything clinical routes to a human staff member. Per MGMA benchmarks, 12% of inbound booking calls at a mid-size practice go unanswered — those captured bookings alone model at $72K/yr in incremental visit revenue.

When will the PHI-exposed agents be available?

TBD. We're working through the Business Associate Agreement framework, a CLO regulatory review, HIPAA-compliant inference hosting, and cyber-insurance coverage with a healthcare rider before we sell anything that touches Protected Health Information. We won't pre-sell, take deposits, or scope chart-access work today. If full-scope intake or a clinical-documentation copilot is what you actually need, we'll tell you that upfront and not waste your AI Assessment fee.

What does the $1,000 AI Assessment include?

Four things. (1) A ~20-minute intake call with Annie, our AI Intake Assistant, walking through your scheduling, recall pipeline, phone flow, and review pipeline. (2) A 48-hour written report quantifying your four biggest non-PHI leaks (no-shows, lapsed recalls, missed booking calls, review gap) with dollar ranges modeled on MGMA, ADA, and AMA-cited benchmarks for your revenue band. (3) A free 1-hour consulting call with our team after the report is delivered — open agenda, ask any AI question you want. (4) Our $1,000 first-month savings guarantee.

What is the free 1-hour consulting call?

After the AI Assessment report is delivered, you book an hour with the Sanders AI team. The agenda is open — work through the report, ask a different AI question entirely, or talk through AI strategy for your practice. It is not a sales pitch or a setup call. If you want to move forward with Sanders AI services after the consulting call, that is a separate conversation. The consulting hour is included with every $1,000 AI Assessment.

How is the $1,000 guarantee enforced?

If AI does not save your business $1,000 or more in the first month after implementing our recommendations, email us and we refund the assessment fee.

Other industries we serve

HVAC & Home Services · Manufacturing & Metal Fab · Specialty Construction & Trade Subs · Distribution & Wholesale · Accounting & CPA Firms · Engineering & Architecture · Auto Service & Tier-2 Suppliers · Law Firms

Book the $1,000 AI Assessment →